A few weeks ago, I learned that I’ve been paying Comcast a modem rental fee of $8/month for five years. I also learned that buying the same modem from Amazon.com costs $40. So, of course, I bought the modem from Amazon and called Comcast to ask them how I could return the rental.
Their response: You need to drive it out to our facility. But, it turns out this facility is a good 25-min drive away. When I asked them if I could mail it in, they said doing so would incur a ‘$20 processing fee.’
So, of course, now, I still have the rental modem and the modem I bought from Amazon 🙁