Comcast and modem-rental fees

A few weeks ago, I learned that I’ve been paying Comcast a modem rental fee of $8/month for five years.  I also learned that buying the same modem from Amazon.com costs $40.  So, of course, I bought the modem from Amazon and called Comcast to ask them how I could return the rental.

Their response: You need to drive it out to our facility.  But, it turns out this facility is a good 25-min drive away.  When I asked them if I could mail it in, they said doing so would incur a ‘$20 processing fee.’

So, of course, now, I still have the rental modem and the modem I bought from Amazon 🙁

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